VIBES DISCLAIMER:
We try to make your experience here at Gloomy website dot com a light and enjoyable one, but if you're here, you're likely looking for something a little drier. If you're about to read the following, know that it's all legalese. Given the nature of pages like this, we can't bring the same energy we usually would. Anyway... have at it, champion.
Shipping and Returns
Gloom Coffee LLC roasts coffee to order to ensure freshness. Orders containing coffee are roasted and shipped on Wednesdays. Orders placed after Tuesday may be roasted and shipped the following week. During periods of high volume, holidays, or unforeseen circumstances, shipping timelines may be subject to change.
Orders are processed and shipped from Washington State. Shipping rates and available delivery options are calculated at checkout. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times are estimates provided by the carrier and are not guaranteed. Gloom Coffee LLC is not responsible for delays caused by shipping carriers, weather, or other factors outside our control.
We currently ship to addresses within the United States. If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping costs required to resend the order.
Due to the perishable nature of roasted coffee, all coffee sales are final. We do not accept returns or exchanges on coffee products. If your coffee arrives damaged, incorrect, or defective, please contact us within seven days of delivery at info@gloom.coffee with your order number and a description of the issue, and we will work with you to resolve it.
Non-coffee items such as merchandise may be eligible for return if they are unused, unworn, and in their original condition. Requests for returns must be made within fourteen days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Refunds will be issued to the original form of payment once the returned item is received and inspected.
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly or reach out to us and we will do our best to assist.
If you have any questions about shipping, returns, or your order, please contact us at info@gloom.coffee.
Privacy Policy
Last updated: January 28, 2026
Gloom Coffee LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from gloom.coffee (the “Site”).
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes personal information you provide directly to us when you make a purchase, create an account, or contact us, such as your name, billing and shipping address, email address, phone number, and order history. Payment information is processed securely by Shopify and its payment providers, and we do not store full payment details on our own servers.
We also automatically collect certain information when you visit the Site, including your IP address, browser and device information, pages viewed, referring URLs, and information collected through cookies and similar technologies that are required for the Site to function properly.
We use your personal information to process and fulfill orders, communicate with you about purchases or inquiries, provide customer support, operate and improve our website, prevent fraud and maintain site security, and comply with legal obligations.
Our Site uses cookies and similar technologies to enable core functionality such as shopping cart features, secure checkout, and account access. You can control or disable cookies through your browser settings, though doing so may affect your experience on the Site.
We share your personal information only as necessary to operate our business. This includes sharing information with Shopify, which powers our ecommerce platform and stores data on our behalf, with payment processors used by Shopify to securely process transactions, and with shipping and fulfillment providers in order to deliver your orders. We do not sell your personal information.
We retain your personal information only for as long as necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes.
We take reasonable steps to protect your personal information by using secure platforms and industry-standard safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your personal information, or opt out of certain communications. To exercise these rights, you may contact us using the information below.
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at info@gloom.coffee or by mail at Gloom Coffee LLC, 240 2nd Ave S #103, Seattle, WA 98104.
